FAQ

How to get started with aamarPay?

You can get started quickly by providing few documents and filling a document provided by bank in soft copy format

  • Trade license
  • TIN
  • VAT (if any)
  • NID
  • Photo (1 Copy)
  • Partnership Deed (If partnership company where owners are more than one)
  • Certificate of Incorporation (If Private Limited Company)
  • Article Memorandum (If Private Limited Company)
  • Additional Document: Sub Merchant Registration form (You need to fill it up then take a print, sign with seal, scan and send us back via email to support@aamarpay.com or info@aamarpay.com
Is my transaction safe over online?

Yes ! aamarPay does not store your card information and transmit it securely so that your safety can be ensured with highest security and compliance.

Is Debit & Credit Card Allowed over aamarPay ?

Yes ! aamarPay ensures both Debit & Credit card with Visa & MasterCard logo. If you have a card, please make sure that it is usable over online through your bank. International cards can be transacted only if it is issued by any bank. No virtual card or prepaid card will be allowed to avoid fraudulent activities.

Is there any monthly or hidden charges?

No ! We do not charge monthly nor we have any hidden charges. But if any charge back happens through your merchant account, we will charge you back as per charge back policy ratio.

Do you provide Development Support?

Yes ! We develop, customize and maintain websites and estores for merchants and any other business with domain, hosting and messaging support for a long with a reasonable price and packages.

How do you provide Technical support?

We do provide support via Email & Phone almost 16/7 hours at the moment. Our holidays are Friday & Saturday and other government declared national holidays

I'm doing first transaction over online ! Could you please help !

It’s easy, just go to your vendors website and follow the process mentioned below:

Add to cart > checkout > select shipping method > select payment by aamarPay > select the option you prefer > input the required fields and You are DONE !

Who Can't Apply for aamarPay Merchant Gateway?

This service only offered to Bangladeshi and registered companies in Bangladesh. aamarPay will not accept any application from the party involves in one of the following products, services and activities:

  • Pornography & Adult Content
  • Firearms, Ammunition, High Capacity Magazines, Tasers, Air Guns
  • Fireworks or Pyrotechnic Devices or Supplies
  • Unapproved Drugs
  • Gambling Transactions
  • Theft Products
  • Money Laundering
  • Pyramid Scheme Program
  • Terrorism
  • And other activities that against Bangladesh government laws
What is a charge back?

A charge back is a refund that is requested by the customer through their credit card company or issuer i.e: Bank or NBFI. This occurs when a customer formally disputes a charge usually because their card was stolen or product or service received below their expectation or mistakenly charged

What is the refund and dispute policy of aamarPay ?

We receive the dispute and investigate, if it is found valid we refund the payment to customer directly.

What is your payment settlement process ?

We do disburse of payment weekly once based on available working day. During bank holidays or weekly holiday or government declared holidays we do not disburse any payment